Shipping Policy

Last updated: 27 August 2026

At Silkora, we do everything we can to deliver your order quickly and carefully.

Shipping Areas

Silkora ships to countries across Europe, including the United Kingdom.

Order Processing

Orders are usually processed and handed over to PostNL within 1 business day. Orders placed during weekends or public holidays are processed on the next business day.

Shipping Costs

• Netherlands and Belgium: free shipping.

• Other European countries and the United Kingdom:

  • Free shipping on orders of €50 or more.

  • Orders below €50 are subject to a €5.95 shipping fee.

The applicable shipping costs are always shown clearly at checkout.

Delivery Times

After dispatch, the following estimated delivery times apply:

• Netherlands: approximately 1 business day.

• Other European countries and the United Kingdom: approximately 2–5 business days.

These delivery times are estimates. Delivery may take longer during busy periods, because of PostNL delays, or due to customs checks. Your statutory consumer rights remain unaffected.

Tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link or code.

Customs, Duties and Taxes

For deliveries outside the European Union, including the United Kingdom, import duties, local taxes, or customs charges may apply. These charges are determined by local authorities and are the customer’s responsibility.

Silkora has no control over these charges and cannot determine them in advance.

Delays, Lost Parcels and Incorrect Addresses

If your order is delayed, appears to be lost, or has been returned to us, please contact us at [customer service email address]. We will investigate the matter with PostNL and, where necessary, send the order again.

If you entered an incorrect delivery address, please contact us as soon as possible. If the order has not yet been dispatched, we will gladly update the address. If it has already been shipped, we will resend the order once the parcel has been returned and the correct address has been confirmed.

Contact

For questions about your order or delivery, please contact us at info [at] silkora.nl.